Our account specialists are highly qualified individuals that have been strategically hired or contracted for their skill to ensure results, efficiency, and productivity. They come with years of experience. We only hire account specialists with at least two years of experience. We provide you with a dedicated account specialist to your office who has highest expertise in the dental billing field and works with the support of many other account specialists at Dental Claims Cleanup.
We are unlike other services that use entry level data technicians that may not understand dental terminology, coding, or insurance plan clauses. We have three full-time dentists on staff that provide clinical advice, coding suggestions, claim examination, and narrative support. The account specialists often work together on strategies to improve client's accounts and it is this effort that produces optimal results. We provide a complete line of services in the dental billing field and are not limited only to benefits verification or EOB breakdown like other services. Our services are designed to provide your office with a virtual employee that handles ALL your dental billing needs or you can hire us to do something specific, but you will still benefit from the support in all other areas as needed.
Our account specialists are employees of Dental Claims Cleanup or carefully selected Independent Contractors whose work is reviewed by Dental Claims Cleanup supervisors. They perform with highest competency. We do not outsource or subcontract oversees. Our account specialists all follow the highest standards and protocols set forth by Dental Claims Cleanup. These systems were carefully established based on years of experience running several successful dental offices, various dental consulting systems implementations, and methods proven to produce results in keeping cash flow HIGH & accounts receivable LOW. Strategies are in place to ensure insurance claims approval and fast payments to our clients.
Internally, our account specialists have set forth goals based on years of statistics benchmarks. All statistics are reviewed internally weekly and with the clients to demonstrate success and productivity. We compare statistics across similar office operations to make sure that there is constant progress and goals are met.
We guarantee results to bring your unresolved dental claims & patient balances down to $5,000 range for every $80,000 of monthly production. We strive to do this in no more than 6 months to bring your accounts down to a manageable level and put the money you earned in your bank account.
Dentist think that paying a company based on a % of collections is a motivator to perform. Our philosophy is to perform for our clients with best results or they will fire us the next month. our contract runs month to month. Internally, we have baseline productivity goals that the team strives for. Most other billing companies have been charging based on % of collections.
Recently, Medicaid has determined that charging a % of collections falls under the unethical fee splitting laws. In February 2017, Medicaid has sent letters to providers requesting refunds for money paid to billing companies, based on fee splitting which is against the law. They are charging 9% interest on that money. Since Medicaid sets the precedent for other insurance carriers, it is most likely that other insurance companies will follow this suit and make millions in refunds. Our clients are safe.